The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Access and update information.
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Source and access information on facilities and services available within the organisation according to organisational systems. Completed |
Evidence:
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Incorporate information into day-to-day working activities to support quality of service and standards within the organisation. Completed |
Evidence:
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Share information with colleagues to support the efficiency and quality of service. Completed |
Evidence:
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Identify and use opportunities to update and maintain facility and service knowledge. Completed |
Evidence:
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Provide information about services and facilities.
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Proactively identify information and assistance needs of different customers, including those with special needs. Completed |
Evidence:
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Provide accurate information in a clear, concise, courteous and culturally appropriate manner. Completed |
Evidence:
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Where appropriate, assist or instruct visitors in the use of equipment and facilities or refer to relevant colleagues. Completed |
Evidence:
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Consider health and safety requirements when providing information and assistance. Completed |
Evidence:
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Promote internal products and services using appropriate customer service skills to contribute to the profitability of business. Completed |
Evidence:
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Seek feedback on services.
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Proactively seek feedback on services from visitors. Completed |
Evidence:
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Observe visitor behaviour to inform future service developments and correctly follow procedures for any formal customer evaluation. Completed |
Evidence:
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Provide information on visitor feedback to relevant colleagues. Completed |
Evidence:
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